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Customer Relationship Management (CRM)

APC professionals help companies implement and customize Customer Relationship Management (CRM) systems to their full “competitive advantage” potential. APC’s CRM professionals provide call center solutions, portal customization, sales force automation and enterprise CRM services.

Our CRM professionals:
  • Assist in transforming the quality, cost performance and economic return of CRM capabilities and assets
  • Provide implementation and mentoring solutions encompassing the entire project lifecycle
  • Gap analysis
  • Specification design
  • Configuration
  • Development
  • Testing
  • Business process reengineering
  • Training

APC professionals providing CRM services:

CRM Project Manager CRM Developer 
CRM Solution Architect CRM Configuration Specialist 
Business System Analysts Data Integration Developer 
EAI Architect Enterprise Report Developer 
CRM Technical Architect CRM Training and Change Management Leaders and Implementers 

Sample key technologies:

Siebel  Amdocs 
Oracle  Clarify 
PeopleSoft  SAP 
E.piphany   

 

 

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