|
Customer Relationship
Management (CRM)
APC professionals help companies implement and customize Customer Relationship Management (CRM) systems to their full “competitive advantage” potential. APC’s CRM professionals provide call center solutions, portal customization, sales force automation and enterprise CRM services.
Our CRM professionals:
- Assist in transforming the quality, cost performance and economic return of CRM capabilities and assets
- Provide implementation and mentoring solutions encompassing the entire project lifecycle
- Gap analysis
- Specification design
- Configuration
- Development
- Testing
- Business process reengineering
- Training
APC professionals providing CRM services:
|
CRM Project Manager |
CRM Developer |
|
CRM Solution Architect |
CRM Configuration Specialist |
|
Business System Analysts |
Data Integration Developer |
|
EAI Architect |
Enterprise Report Developer |
|
CRM Technical Architect |
CRM Training and Change Management Leaders and Implementers |
Sample key technologies:
|
Siebel |
Amdocs |
|
Oracle |
Clarify |
|
PeopleSoft |
SAP |
|
E.piphany |
|
|
